Assistant Store Manager
MetroShoe Warehouse is a lifestyle specialty retailer of shoes, apparel and accessories founded on a simple idea: offer each customer the best possible service, quality, value and selection. Our teams are comprised of talented people who work hard to meet the needs of our customers. When you join a MetroShoe Warehouse team, you are welcomed into a family dedicated to creating memorable and rewarding shopping experiences for our customers.
PURPOSE OF THE ASSISTANT MANAGER
The Assistant Manager reports to the General Manager and is responsible for assisting with the day to day operations, asset protection and human resource functions of a retail store. Retail Store Managers will be involved in implementing strategies to improve customer service, drive store sales and increase profitability. MetroShoe Warehouse provides comprehensive retail management training and development.
SCOPE OF THE ASSISTANT MANAGER
Motivated and energetic individual who is highly organized and detail-oriented to assist in the operations of a retail store. The ideal candidate is motivated, enjoys working one-on-one with customers and employees, and thrives in a commissioned sales environment. Project a professional company image for store guests and team leading.
RESPONSIBILITIES OF THE ASSISTANT MANAGER
Manage and motivate a team to increase moral, sales and ensure efficiencyTrain store staff by reviewing orientation to products and sales training materialsDeliver weekly training sessionsReview staff job results and learning needs with retail store managerImplement new product trainingPromote sales by demonstrating merchandise and products to customersIdentify and investigate customer complaints and service suggestionsMaintain a safe and clear store environmentMaintain inventory by checking merchandise to determine inventory levelsMaintain quality service by establishing and enforcing organizational standardsMaintain professional and technical knowledge by attending educational workshops and review professional publicationsDeal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and developmentTour the sales floor regularly, talk to colleagues and customers, and identify or resolve urgent issuesHelp customers by providing information, answering questions, obtaining merchandise requested, and completing payment transactions
QUALIFICATIONS OF THE ASSISTANT MANAGER
Must be eighteen years of age or olderAbility to communicate clearly and professionally with customers and coworkersProficient in Microsoft OfficeHigh level of accuracy, attention to detail and ability to prioritize multiple tasks in a fast paced environmentGeneral knowledge of apparel productsExcellent leadership qualities, training and team building skillsAbility to work a flexible work schedule based on department and store needs, including nights, weekends, and holidaysAbility to communicate with customersAbility to provide quality customer serviceAbility to analyze and apply sales matrixStrong computer proficiency and comfortable learning new computer applicationsLift and carry 25 lbs., hand/fold merchandise, climbing, reaching and pushing/pullingHigh level of ownership, accountability and initiativeWillingness
EDUCATION AND EXPERIENCE
High School Diploma or equivalentCollege degree plus at least one year retail management experience or two to four years retail management experience
Since 1997, MetroShoe Warehouse or as in previous years known as Westies Shoes (1997-2007) has offered a wide variety of quality shoes, apparel and accessories for men, women and children. We’re proud to be known as one of the largest locally owned retailers in Oklahoma and strive to offer the most quality customer service to anyone who walks through our doors.
We are an equal opportunity employer committed to providing a diverse environment.The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Job is contingent upon drug test approval. MetroShoe Warehouse prides itself on personal growth and development of employees through advancement opportunities.
Or in person at one of the following locations:
Quail Springs Market Place
2210 W. Memorial Rd.
Oklahoma City, OK 73114
University Town Center
1806 24th Ave
Norman, OK 73069
8802 East 71st St.
Tulsa, OK 74133
560 E. Memorial Rd.
Oklahoma City, OK 73114