Retail Operations Lead

Oklahoma City, OK

Retail Operations Lead  *** Text ApplyOKC to (844)9694433 ***

MetroShoe Warehouse is a lifestyle specialty retailer of shoes, apparel and accessories founded on a simple idea: offer each customer the best possible service, quality, value and selection. Our teams are comprised of talented people who work hard to meet the needs of our customers. When you join a MetroShoe Warehouse team, you are welcomed into a family dedicated to creating memorable and rewarding shopping experiences for our customers.

PURPOSE OF THE POSITION The Operations Lead is responsible for planning, organizing, and monitoring the receiving, storage and distribution of all items received on a daily basis, ensuring a smooth and consistent operation.

SCOPE The Operations Lead reports to the General Manager and performs various activities, such as requisitioning, receiving, storing, stocking, taking inventory, and distributing a wide variety of company products, assisting with various tasks on the sales floor and assuring all company policies and procedures are being followed. 


  • Preform the day to day processing of inventory transactions to ensure that the company’s operations are maintained in an effective, up to date and accurate manner
  • Ensure the enforcement of all operational procedures and practices on a daily basis. 

Main Activities:

·         Monitors the loading and moving of product and use of company vehicle

·         Prepares product for transfer by verifying location; directing movement to staging area; resolving problems

·         Documents actions by completing forms, reports, logs, and records; maintaining databases

·         Accomplishes distribution and organization mission by completing related results as needed

·         Contributes to team effort by accomplishing related results as needed

·         Stores product by designating storage areas; adjusting storage areas accordingly

·         Coordinate merchandise and fixture deliveries with merchandising leaders

·         Confirming inventory received and reconciling inventory discrepancies

·         Maintains close relationships with peers to identify and resolve interdepartmental issues and with remote locations

·         Ensuring immediate escalation of issues and any significant business, operational, and or productivity or customer activity, problem situations and or events to operations management


  • Must be able to work a minimum of 5 days a week and 45 hours
  • Strong sense of customer service
  • Good organizational skills
  • Computer Literate
  • Ability to perform tasks with minimal supervision
  • Proficiency with personal computers and Microsoft Office programs, including Excel and Word
  • Great attention to detail
  • Able to work independently as well as part of a team.
  • Experience working in an office environment with data entry responsibilities
  • Types a minimum of 25 WPM
  • Project a professional company image through occasional in-person and phone interaction
  • Effective leadership skills
  • Ability to operate a computer, printer, copier and other basic office equipment

Since 1997, MetroShoe Warehouse or as in previous years known as Westies Shoes (1997-2007) has offered a wide variety of quality shoes, apparel and accessories for men, women and children. We’re proud to be known as one of the largest locally owned retailers in Oklahoma and strive to offer the most quality customer service to anyone who walks through our doors.

We are an equal opportunity employer committed to providing a diverse environment. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Job is contingent upon drug test approval. MetroShoe Warehouse prides itself on personal growth and development of employees through advancement opportunities.